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Case study · Operations

Company knowledge, found in minutes not an hour

Reply.io's team was spending an hour daily hunting for information. We built an AI intelligence hub that made company knowledge instantly queryable.

Book a strategy callHow we built it
Results3 results
Reply.ioOperations
Search time45min5min
Faster onboarding40%
Weekly saved per senior10hr+

The client

Reply.io is an AI-powered sales engagement platform helping B2B teams automate outreach across email, LinkedIn, SMS, calls, and WhatsApp - integrated with Salesforce, HubSpot, Pipedrive, and more.

The challenge

Where it broke.

As Reply.io scaled, knowledge fragmented. Engineering insights locked in Jira. Policies scattered across Confluence. Sales discussions buried in Slack. Team members spent 45-60 minutes daily hunting instead of building.

What it cost

  • Productivity drain from inefficient knowledge access
  • Delayed releases - engineers waiting for context
  • Inconsistent support quality - fragmented product knowledge
  • 40% annual team growth outpacing knowledge management
Before · Reply.io5 open issues
  1. 45-60 min dailyEvery team member spending nearly an hour searching for information across platforms
  2. Invisible knowledgeEngineering solutions in Jira invisible to product and sales. Silos everywhere.
  3. Senior interruptionsSenior engineers answering the same questions. 25% less focus time.
  4. 8-10 week onboardingNew hires couldn't find what they needed. Productivity delayed for months.
  5. 15% longer cyclesProjects waiting for contextual information that existed - somewhere.

The build

What we shipped.

AI-powered intelligence hub. Ask in Slack, get answers from everywhere - Jira, Confluence, past conversations. Instantly.

The system · Reply.io3 parts
Slack-native knowledge agentQuery all company policies and documentation without leaving Slack. Natural language, instant answers.
Engineering knowledge unlockedJira solutions, bug resolutions, technical discussions - now accessible to everyone, not just engineering.
Context-aware routingAI trained on Reply.io's terminology. Routes complex questions to humans. Surfaces relevant knowledge proactively.

Results

What changed.

Reply.io · Results3 results
Search time45min5min
Faster onboarding40%
Weekly saved per senior10hr+

Feedback

Oleg BilozorCEO · Reply.io
“45-60 minutes of searching - now under 5 minutes. New hires productive 40% faster. Senior engineers gained back 10+ hours weekly. Essential to maintaining our growth velocity.”

Next step

Want this in your company?

The solution behind itCall intelligence and meeting transcript searchThe same AI-powered knowledge search approach. Instant natural language queries across meeting transcripts and company documentation via Slack.
Start hereBring one workflowA 30-minute working call. We’ll map one operational workflow to an agent stack and tell you honestly whether it’s worth building.Book a strategy call

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